AINeutralarXiv – CS AI · Mar 25/109
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From Moderation to Mediation: Can LLMs Serve as Mediators in Online Flame Wars?
Researchers explore using large language models (LLMs) as mediators rather than just moderators in online conflicts, developing a framework that combines judgment evaluation and empathetic intervention. Their study using Reddit data shows API-based models outperform open-source alternatives in de-escalating flame wars and fostering constructive dialogue.