AINeutralarXiv – CS AI · May 286/10
🧠
The Decision to Verify: How Warmth and User Characteristics Shape Reliance on Conversational Agents for Information Search
A research study examines how users interact with conversational AI systems when fact-checking is accessible through hybrid search interfaces. The findings reveal that users continue to over-rely on AI answers despite having web search available, with verification behavior driven primarily by user characteristics like prior trust rather than answer quality, while conversational warmth indirectly increases reliance by boosting agreement with incorrect responses.
