AI × CryptoBullishCrypto Briefing · 6h ago6/10
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Carles Reina: Customer success must evolve into a revenue-generating function, AI will reshape sales teams, and human interaction is critical for outbound effectiveness | 20VC
Carles Reina argues that customer success functions must evolve into revenue-generating operations, with AI fundamentally reshaping how sales teams operate. He emphasizes that despite AI's transformative potential, human interaction remains irreplaceable for effective outbound sales strategies.
