AINeutralarXiv – CS AI · 7h ago7/10
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Anthropomorphism and Trust in Human-Large Language Model interactions
A research study of over 2,000 human-LLM interactions reveals that users anthropomorphize AI chatbots based on three key dimensions: warmth (friendliness), competence (capability), and empathy (cognitive and affective). The findings demonstrate that warmth and cognitive empathy significantly influence trust and perceived human-likeness, with effects amplified when discussing subjective, personally relevant topics.