AINeutralarXiv – CS AI · 6h ago6/10
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The impact of artificial intelligence on enterprise software user roles
A qualitative study of 20 expert interviews and 24 workshop participants reveals that AI is fundamentally reshaping user roles and workflows in enterprise software, particularly within SAP's Business Technology Platform. The research identifies critical gaps in existing role frameworks and governance structures, highlighting the need for updated taxonomies and design approaches as organizations transition to AI-native systems.