AIBearisharXiv – CS AI · 8h ago7/10
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Simulated Customers Never Walk Away: Decision Fidelity of LLM User Simulators Measured Against Real Purchase Outcomes
Researchers demonstrate a critical flaw in using large language models as user simulators for training conversational AI: LLM simulators systematically misrepresent how real customers disengage from purchases, showing excessive deliberation and muted resistance compared to actual users. This bias could lead developers to overestimate the effectiveness of sales agents trained on synthetic user interactions.