AINeutralarXiv – CS AI · 6h ago5/10
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SentimentLens: Reconciling Sentiment and Ratings via Dual-Modality in the Hospitality Sector
SentimentLens is an AI system that uses aspect-based sentiment analysis to extract insights from hotel reviews, converting unstructured text into actionable intelligence for hospitality management. The framework reconciles textual sentiment with numerical ratings across 10,000+ reviews to identify service inconsistencies and operational improvement opportunities.