AINeutralarXiv – CS AI · 7h ago6/10
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Appropriateness of Empathy in AI: A Signal-Cost Perspective
Researchers propose a framework using signaling theory to evaluate whether AI empathy is contextually appropriate, rather than simply measuring its presence or absence. The study introduces Signal Cost Proxies mapping emotional, cognitive, and associative dimensions to user needs, addressing concerns that AI empathy can range from manipulative excess to dismissive insufficiency.