Salesforce rolls out new Slackbot AI agent as it battles Microsoft and Google in workplace AI

Salesforce launched a completely rebuilt Slackbot AI agent powered by Anthropic's Claude, transforming it from a basic notification tool into a comprehensive workplace AI assistant that can search enterprise data, draft documents, and take actions. The new Slackbot is now available to Business+ and Enterprise+ customers and achieved 96% internal satisfaction rates at Salesforce with two-thirds of 80,000 employees adopting it.