AINeutralarXiv – CS AI · 7h ago6/10
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Extending the UXR Point of View Pyramid: A Generative AI-Augmented Methodology for Human-Centred AI Systems
Researchers have extended the UXR Point of View methodology to address AI-driven financial systems in debt management, creating an AI-augmented framework that embeds generative AI into user research workflows while maintaining human oversight and ethical accountability. The work responds to rising UK household debt and the opacity of algorithmic credit and repayment systems, positioning AI as a support tool rather than an autonomous decision-maker in high-stakes financial environments.