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#user-satisfaction1 article
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AINeutralarXiv โ€“ CS AI ยท 5h ago
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A benchmark for joint dialogue satisfaction, emotion recognition, and emotion state transition prediction

Researchers have created a new multi-task Chinese dialogue dataset that enables prediction of user satisfaction, emotion recognition, and emotional state transitions across multiple conversation turns. The dataset addresses limitations in existing Chinese resources and aims to improve understanding of how user emotions evolve during interactions to better predict satisfaction.